Last updated: 11 September 2026
Our commitment
We take complaints seriously. If something has gone wrong, we want to hear about it and put it right.
How to make a complaint
Contact us by phone on 1800 878 898, by email at info@tycapital.com.au, or in writing to Suite 1202, 52 Alfred St, Milsons Point NSW 2061. Please include your name, contact details, the nature of your concern and any relevant documents.
So that we can deal with your complaint quickly, please tell us:
- your name and contact details;
- the fund, service or person your complaint relates to;
- what has happened and why you are dissatisfied;
- what you would like us to do to resolve it; and
- any documents that support your complaint.
You do not need to use a particular form or particular words, and there is no cost to you. If you would prefer someone else to deal with us on your behalf, such as a lawyer, adviser, family member or other representative, tell us who they are and we will deal with them once we have your written authority.
What happens next
We acknowledge. We expect within one business day of receiving your complaint, or as soon as practicable, we will acknowledge it and tell you who is handling it and how to reach them.
We investigate. Wherever possible, your complaint will be handled by someone who was not involved in the matter you are complaining about. We may come back to you for further information, and we will keep you updated at least every 10 business days while your complaint remains open.
We respond. We will give you a written response within 30 calendar days of receiving your complaint. If we cannot, we will write to you before that period ends to explain why and tell you when you can expect our decision.
Our written response
Our response will tell you the outcome of your complaint. Where we have not resolved it in the way you asked, we will explain our decision with the issues we considered, the facts we found and the reasons we reached the conclusion we did, so that you can decide what you want to do next.
Complaints about the Tycoon Real Income Fund
Primary Securities Ltd, as the Responsible Entity of Tycoon Real Income Fund, will deal with any complaint associated with Tycoon Real Income Fund in accordance with s912A of the Corporations Act as well as Regulatory Guide 271.
If you have a complaint, please contact the Complaints Officer:
- Phone: 1300 034 093
- Email: complaints@noncorrelatedgroup.com
- Post: PO Box 732, Fremantle WA 6959
- In person: 3 Shuffrey Street, Fremantle WA 6160
Primary Securities Ltd is part of the Non Correlated Group (NC Group) of companies. A copy of the complaints handling procedure is available on request free of charge. A summary is available on the Responsible Entity’s website: noncorrelatedgroup.com/complaints.
If after contacting the Responsible Entity regarding your complaint your complaint is not resolved to your satisfaction, then you may access the external dispute resolution service known as the Australian Financial Complaints Authority (AFCA), of which the Responsible Entity is a member. AFCA may be contacted by phone on 1300 931 678, by email to info@afca.org.au, or by writing to GPO Box 3, Melbourne VIC 3001.
ASIC has a free-call Infoline on 1300 300 630 (or such other number as is being used for the time being) which a complainant may use to make a complaint and obtain information.
External dispute resolution
If your complaint is not resolved to your satisfaction, you may refer it to the Australian Financial Complaints Authority at afca.org.au, on 1800 931 678, at info@afca.org.au, or by writing to GPO Box 3, Melbourne VIC 3001.
Contact
Questions about this document can be directed to TY Capital Group Pty Ltd, Suite 1202, 52 Alfred St, Milsons Point NSW 2061, or info@tycapital.com.au, or 1800 878 898.